Use of Website

You agree only to use this site for lawful purposes. You may not adapt, alter or create any of the material or information in this site or use it for any other purposes. Mermaid Island reserves the right to use for its own purposes any material submitted to this site, including text and images, either on this site or in any other form. Mermaid Island reserves the right to monitor submissions to the site and edit or reject any as we see fit.

Bookings and Treatments

The terms and conditions below apply to all bookings made at www.mermaidisland.co.uk or directly by phone or in person.

All rates featured on www.mermaidisland.co.uk are subject to availability and may be changed at any time without prior notice. Mermaid Island and its practitioners reserve the right to decline massage bookings and treatments without any obligation to provide a reason for doing so.

It is the clients responsibility to ensure that a consultation takes place and that they are suitably healthy to receive the treatment provided. All Therapists at Mermaid Island are qualified and fully insured.

Payments and Cancellations

While booking over the hone you may be asked to provide your credit or debit card details so a deposit can be taken to secure your booking. You can also secure your booking using the online payment function provided by Treatwell. Payments can be made in advance of treatments when booking through the website or over the phone. Please advise us of any cancellations at least 24hrs in advance of the booking date for a full refund of any monies paid. Any appointments cancelled less than 24hrs prior to the booking time are non refundable. When booking and paying you are authorizing us to retain the full cost of any treatment should you cancel with less than 24hrs notice. Payments in cash are accepted on the day of the treatment. Please note we do not accept cheques.

Refund Policy

Please note all treatments are non-refundable, non-transferable and non-exchangeable except at the discretion of the salon management.

Information about you from Third Parties.

In order to protect our customers from potential fraud, we verify the information you provide with Worldpay. In the course of such verification we receive personally identifiable information about you from such services. The purpose of this is to allow payment processing settlement services and fraud checking. The detail disclosed are, Name, details of user funding instruments and details of payment transactions.

Information Security

As we are using Worldpay to operate our payments collection you should be aware they Worldpay is committed to handling your customer information with high standards of information security. They use computer safeguards such as firewalls and data encryption, enforce physical access controls to their buildings and files and authorize access to personal information only for those employees who require it to fulfil their job role and responsibilities. For more information on Worldpay, please visit their website.

Gift Vouchers

Gift vouchers are valid as shown on the voucher up to a maximum of 6 months. Gift vouchers are non-refundable, cannot be exchanged for cash and may only be used as specified on the voucher.

Use of Personal Information

Mermaid Island is committed to protecting the privacy and security of its online visitors. When booking and having treatments we will collect the email addresses of our clients. This information is never shared with other parties except for our online booking partner ‘Treatwell’. We may occasionally contact you with special offers but all communications will include a clear ‘opt out’ button. Also we do not store any of your financial data, this is only used for the purpose of completing a transaction with our business.

We adhere to the Payment Card Industry (PCI) Data Security Standard.


All rights, including copyright and database right, in the website and its contents, are owned by or licensed to Mermaid Island or otherwise used by our online booking system developer, Treatwell, as permitted by applicable law or the copyright holder.

You may not copy, reproduce, republish download, post, broadcast or transmit any images, graphic, logo, button, icon, image and their selection and arrangement thereof and any underlying source code and software for any commercial or public purpose without prior written permission from Mermaid Island or the copyright holder

Links to other sites

This site may contain links to other websites. We do not endorse or accept any responsibility for their content.

Accuracy and Availability

We take every care to ensure that the information on this website is correct, accurate and complete, however some of it is supplied by third parties and we are unable to check its accuracy and completeness. You are advised to verify the accuracy of any information before relaying it on. Website accuracy updates are frequently made to all areas of www.mermaidisland.co.uk and every effort is made to ensure that all information published is correct.

The Website is provided ‘As is’ without any warranties of any kind and we do not accept any liability arising from inaccuracy or omission in the information or interruption availability.


Mermaid Island will not be liable for any failures in the performance of any of their obligations under these terms and conditions caused by factors outside of their control.

Mermaid Island reserve the right to restrict, suspend or terminate access to its website and or services for any reason at any time.

We accept no responsibility for any interruption to our website and or services for reasons beyond our control.

This agreement supersedes all prior agreements, arrangements, warranties and understandings between you and us.

These terms and conditions do not affect your common law and statutory rights.

There terms and conditions shall be governed by and construed in accordance with English law and any dispute shall be subject to the exclusive jurisdiction of the English Courts.


Thank You



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